Welcome to the I Hear Raves FAQ page! We’re here to help you navigate your festival shopping journey with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to us at [email protected]—we’re always happy to assist!
Product Questions
What types of products do you offer?
We specialize in vibrant, expressive festival wear! Our menu includes accessories, bodysuits & onesies, bottoms, hats & hair items, hydration & fanny packs, outerwear, pashminas, reflective clothing, sets, shoes, tops, and trippy clothing. From best sellers to brands we love, we’ve got everything to make you shine at your next event!
Do you have plus-size options?
Yes! We offer a “Plus” section in our menu, ensuring that all ravers can find comfortable and stylish outfits that fit perfectly. We believe everyone deserves to feel confident and authentic at festivals.
Are your products eco-friendly?
While we focus on vibrant designs, our free shipping option uses EMS, which is an eco-friendly delivery method. We’re committed to making festival wear accessible while minimizing our environmental impact.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1-2 business days after payment. For delivery: Standard Shipping (via DHL or FedEx) takes 10-15 days after shipping with a $12.95 fee. Free Shipping (for orders over $50 via EMS) takes 15-25 days after shipping. Plan ahead during peak seasons to ensure your gear arrives on time!
Do you ship worldwide?
We ship globally to serve festival lovers everywhere! However, we currently exclude some parts of Asia and remote areas due to logistical constraints. If you’re unsure about your location, contact us for clarification.
Can I track my order?
Yes! Once your order ships, we’ll provide tracking information via email. For standard shipping with DHL or FedEx, you can monitor your package in real-time. For free EMS shipping, tracking may vary by region.
Returns & Refunds
What is your return policy?
We want you to love every stitch! You have 15 days from the delivery date to initiate a return. Just email us at [email protected], and our support team will guide you through the process. Your satisfaction is our priority!
Are there any items that can’t be returned?
For hygiene reasons, items like hats or accessories that are worn may not be eligible for return unless defective. Please contact us with details, and we’ll handle it case by case to ensure fairness.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The time it appears in your account depends on your payment method and bank.
Payment Methods
What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and hassle-free shopping experience. No hidden fees—just focus on picking your perfect festival outfits!
Is my payment information safe?
Absolutely! We use encrypted payment gateways to protect your data. Your transactions are secure, so you can shop with confidence.
Account & Support
How do I contact customer support?
Reach us at [email protected] for any questions or issues. We’re here to help you have a seamless rave experience!
Do you have a physical store?
We’re an online-based store focused on bringing festival gear to a global community. Our address is 4504 Harley Vincent Drive, Bainbridge Township, US 44139, but we operate primarily through our website for your convenience.
Thanks for choosing I Hear Raves—where every outfit tells a story and every memory shines brighter! Ready to gear up? Shop now and join our vibrant community. Let the good times roll! 🎉